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Help Center Help for Landlords
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Help for Landlords
How Flatio works and why it pays off How to start advertising on Flatio How to attract the tenants How to set prices Reservations Lease agreement Payments Move in and move out of tenant StayProtection for landlords Legislation Coronavirus vs. Flatio
Help for tenants
How Flatio works Reservation request Lease agreement Payments Move-in and move-out During the stay StayProtection for tenants Coronavirus vs. Flatio

Help for Landlords

How Flatio works and why it pays off

How does Flatio work?
Flatio is the smart way to rent. Through our online platform, we match tenants with properties available for stays from one month to one year (or…
What are the advantages of renting out my property through Flatio?
When you rent through Flatio, you'll be connected with tenants interested in monthly rentals, which in practice means bookings from 1 month to 1 year…
How much can I earn by renting my property through Flatio?
How much you can earn by renting your property through Flatio depends on many factors (mainly the type of accommodation you are listing, your…
How much does it cost to list my rental property on Flatio?
Listing a property on Flatio has always been free of charge and will remain so! When you register and create a listing to be published on Flatio, you…
What is the commission fee and why should I pay it?
The commission fee is paid for the services Flatio provides to make the rental process as smooth and efficient as possible. The commission amount is…
Are Flatio listings exclusive or can I list my property on other platforms as well?
We believe that you'll find your dream tenants with Flatio and we're convinced that our services bring more advantages to landlords than other…
Can I combine Flatio rentals with short-term rentals?
Of course! Many Flatio landlords do this to maximize occupancy. The combination of monthly and short-term rentals can give you nearly 100% occupancy…
Are Flatio rentals regulated?
They are in the sense that you must pay taxes on the rents you receive. Each country has different rules for taxing rental properties. For example,…
I have several accommodations for rent. Can I list them on Flatio at the same time?
Yes, you can! If you want to rent out more offers (e.g. 15 and more) via Flatio and you find adding the individual listings manually too time…
Are my property and money safe with Flatio?
As a part of our StayProtection plan, Flatio has taken precautions to protect your property and payments due to you. First rent Can you get the first…
How soon will I get a tenant after my property listing is published?
If your property is attractive to tenants, is in a good location and has a reasonable price, it's very likely that you'll receive the first…
What occupancy rate do properties usually achieve on Flatio?
The answer to this question isn't so simple because it depends on the accommodation offered and on your settings in My Rentals. In general, however,…
Ondřej from marketing
Keep your offer at Flatio updated (especially availability) so we can provide you with enough reservations and many satisfied tenants.
Will there be gaps between leases?
Yes, usually it can happen several times a year that one tenant moves out and another one moves in. Many property owners choose to fill these gaps…
Who is a typical Flatio tenant?
There are many reasons why people want to rent an accommodation for a period of one month to one year. We're privileged to have many different types…
Are tenants verified on Flatio?
When potential tenants sign up with Flatio, they're asked to provide as much information about themselves as possible, including why they're looking…
Can a tenant visit an accommodation listed on Flatio in person?
Flatio's virtual tours replace traditional in-person tours for potential tenants. We offer a photo service and, in addition to still images, create a…
Does Flatio provide me with a lease agreement?
Flatio prides itself on facilitating the lease signing process for our tenant and landlords. Potential tenants must upload an identification document…
How does the lease signing process work on Flatio?
After the landlord accepts a reservation request, the potential tenant signs the lease agreement online. This is one of the three steps in the lease…
Who's responsible for complying with the terms and conditions described in the lease agreement?
The lease agreement is a document signed directly between you and the tenant (lessee). Therefore, both parties are responsible for fulfilling the…
What are the benefits for tenants who rent through Flatio?
Although we can't speak for all of our tenants, we know from the feedback we receive that they appreciate: Fully equipped accommodations with…
When can a landlord ask Flatio for help?
Although Flatio is an online service that focuses on independence and the ability to solve everything from your computer, laptop, tablet, or…
How can I contact Flatio?
Flatio’s Customer Care team that can help you with various situations is here for you 7 days a week, ensuring a response within a maximum of 24 hours…
It is possible to contact Flatio’s Customer Care team via WhatsApp as well?
Yes, it is! You can reach us not only by standard channels, but also by WhatsApp. Here's how to do it Start by creating a new WhatsApp contact with…

How to start advertising on Flatio

I want to list a property on Flatio. What should it look like?
We list any property or room in a property that meets the following two standards: It's fully furnished Due to the length of tenancy that most Flatio…
How do I list my property on Flatio?
Listing your property on Flatio is easy! And it all starts with the creation of your property listing. In an intuitive onboarding process, you enter…
Guide to listing a property on Flatio
Note: Are you readylist your property on Flatio FOR FREE? Here's the link: https://www.flatio.com/for-owners The first step is to tell Flatio what…
What is the My Rentals web app for?
Once you've gone through all the steps in the tool and created your property listing, your My Rentals web app user account will be created. Then you…
Ondřej from marketing
Communicate with your tenants and potential tenants—maybe you are only one question and answer away from a successful rental or a great review!
How can I start advertising my first rental?
To have your advertising turned on for the first time and to have it activated by our customer care team it is necessary to fully fill in the details…
How can I turn the advertising of my rental on/off?
Turning advertising off If you’d like to stop advertising your rental on our site (whether just for a while or completely) you can do so via these…
Can I look for tenants now if the apartment isn’t available until a few months from now?
Of course! Once you have created your Flatio listing and set up a My Rentals account, you can edit the dates your property is available for occupancy…

How to attract the tenants

What should my property listing description say?
The description of your flat is a vital part of your offer. It allows you to communicate facts that are not obvious from the photos at first sight or…
What furniture and equipment does Flatio require properties to provide?
Because Flatio is an online service and the entire process from requesting a reservation to signing a lease is done online rather than in person, we…
Do I need high-quality photos on my Flatio listing?
Simply, yes. Potential tenants decide whether they will consider your property or not based on the photos you provide. Dark, blurred, or low…
What is the Flatio virtual tour and how can I get it?
Virtual tours are increasingly popular among internet users. This tour allows potential tenants to “walk” through your flat and see it in a 360° view…
Can I limit the number of people that will live in my apartment?
Yes, of course! Flatio even gives you the option of setting the maximum number of people that can move into your apartment. We provide this option…
Is it possible to set the minimum or maximum duration of the lease?
This is another thing we at Flatio are prepared for, so yes, it is possible. You can set both the minimum and the maximum lease duration and tailor…
How to update your calendar availability
There is nothing worse from a potential tenant’s point of view than when they make a reservation request for a property that appears as available –…
Ondřej from marketing
For landlords who don’t require a deposit, we offer our Rental Insurance which is completely free of charge. This way you can have peace of mind during the rental experience. However, you can’t enjoy this protection plan if you do require a deposit, as in this case the deposit itself provides you with coverage to the pre-determined extent.
There are no booking requests. What should I do?
If you aren't getting many requests, we recommend you take a close look at the information you've provided to potential tenants. It is a good idea to…
Can you help me translate my property description into English?
To reach the most potential tenants, Flatio recommends you describe your property both in your native language and in English. But if you are not…
How does a property become a "Top pick"?
Flatio created the Top pick label to help promote your property to potential tenants. We position Top pick properties at the top of the list of all…
What do I write in my description of myself?
We encourage tenants to fill in as much information about themselves as possible on Flatio. This helps landlords get to know them and start to trust…
Which labels can I get as a Flatio landlord?
Whether you are new to Flatio or have been cooperating with us for some time, you have probably noticed some color icons below the profile photos of…
Can I list also rooms within the apartment I've already inserted?
Sure thing! And we at Flatio are prepared for this situation thanks to previous experience. We will explain the instructions for it in the following…

Reservations

I have received a reservation request. What should I do?
Once the Flatio team activates your property and the database refreshes, your property will be visible on Flatio's portal and potential tenants will…
What happens after the booking request is accepted?
When you accept a reservation request, Flatio automatically creates a Lease Agreement for you. The tenant is required to read it and sign it within…
Can I contact the potential tenant before accepting a reservation?
Yes. Click through to the Messages section in My Rentals. You will see a pink button New message. Then select the person’s name in the To field. You…
Ondřej from marketing
Use your personal contacts (email and phone number) when signing up for Flatio. That way we can alert you right away to any important news from Flatio.
Can I decline a reservation request? How does the 3 Rejections Rule work?
Of course, you can decline a request! However, we do note it. Flatio tries to guarantee that everyone on our platform - both tenants and landlords -…
Can I offer alternative terms to a potential tenant?
Yes, when you get a reservation request, you can communicate with the potential tenant via Messages in My Rentals and agree on individual conditions.…
I wasn't able to accept/decline the reservation within the 24-hour deadline. What should I do?
To begin with it is worth noting that if you fail to respond to a reservation request within the approval period, our system will automatically…

Lease agreement

Does Flatio provide a rental contract template or do I need my own?
Flatio generates a lease agreement contract from the information that you and the tenant provide. When you accept a reservation request, you…
Who are the parties to the lease agreement?
The lease agreement contract is directly between the potential tenant (who becomes the “tenant” when the contractual process concludes) and the…
What language will a lease agreement with foreign tenants use?
Flatio lease agreements can be created in a single language or in both the language of the tenant (or English) and the language of the landlord. The…
What if a tenant does not sign the lease agreement or does not pay the first rent?
If a potential tenant does not complete the contractual process within 24 hours after you have accepted the reservation request, there may have been…
How do I create a lease agreement amendment?
In practice, general lease amendments cover situations that are not listed in the Flatio lease agreement but that you and the tenant would like to…
Radim, CEO
Our Rental Insurance plan goes beyond just property coverage. Our partner AXA offers a range of assistance services to make your life as a landlord easier. You’ll also have their 24/7 online support, which ensures you get help with emergency situations whenever you need it.
How can I extend a lease agreement?
If you and your tenant want them to stay longer than you initially agreed, there are two ways to handle it. Create a new reservation request for…
How can I shorten a lease agreement?
For different reasons, landlords may want to shorten the lease agreement they have signed with a tenant. This step-by-step guide will help you, as a…
Can either party terminate the lease agreement contract before it is scheduled to end? (Cancellation policy)
There is a legal difference between withdrawing from a contract and terminating or ending one. (Read more about withdrawing here). Either side can…
Can a tenant withdraw from our lease agreement?
Please note that there is a legal difference between withdrawing from a contract and terminating a contract. (You can read more about termination…
Can I get a printed lease agreement?
Flatio is a purely online service, and we try to be mindful of the environment by reducing paper waste. We don’t provide any printed agreements.…

Move in and move out of tenant

What must I remember to do when handing over a flat?
Before the property handover It is very important that you do the following before you hand over your flat to a tenant: Compare the data in the lease…
How to work with the Handover/Takeover Protocol?
One of the steps in handing over your flat in person (and taking it back from the tenant in person) is the signing of the handover and takeover…
Can I hand over my flat to the tenant sooner or later than was stated in the rental agreement?
In short, yes, an earlier or later handover is possible. However, please note that when you approved the original reservation request, you created a…
The tenant hasn’t communicated with me before moving in. What should I do?
We recommend contacting a potential tenant as soon as you approve a reservation request. If they don’t communicate with you even after you reach out…
Jakub from IT
Za każdym razem, gdy odświeżasz stronę 500 sto razy, jeden z naszych informatyków staje się smutnym królikiem. 🥺🐰
The tenant did not come to the property handover. What should I do?
We recommend you confirm the handover time, place, and date with the tenant the day before you are scheduled to meet. If they do not answer you, try…
How does the tenant move out?
As soon as the lease agreement ends, the tenant must move out. Your tenants have a responsibility to leave your property in the condition in which…
Tenant has left a mess and/or other damage. What should I do?
The best way to avoid this situation is to be present in person when you take over the accommodation from the tenant during their move-out. This way,…

Payments

When do I get paid my rent?
Before we dive into the issue of payments, it is important to make it clear that Flatio tenants pay for the number of days they actually rent your…
How much is the commission that Flatio charges for its services?
Flatio takes a small commission from each rental payment to fund the services we offer you. Commission amount Flatio charges 5% (+ VAT) for private…
Where can I find a summary of all payments and commission fees?
Overview of charged fees You can check Flatio’s commission amounts for each payment in the statement we publish for you in My Rentals on the first…
Can tenants pay in cash?
Yes, you can accept cash payments from tenants who are renting with you via Flatio. However, cash payments are not acceptable for the first month’s…
Radim, CEO
Trying to hack our system and bypass Flatio processes leads to headaches and lost money—and you’ll only have yourself to blame. Instead, please rely on us and enjoy our guarantees.
The tenant didn't pay me on time. What should I do?
There are many reasons why a tenant might pay late. However, they are contractually obligated to make each payment in full and on time. If the…
How do I add a new bank account and what should I do if it is declined?
In order to pay out money earned from renting your offer(s), it is necessary to add your bank account in the My Rentals web version. At Flatio, you…
I added my bank account, but I don't get any rentals from leases. What should I do?
It may happen. Usually in a situation where you don't have a default account set up (a bank account for receiving rents from all of your properties).…
Can Flatio send my rentals to different bank accounts?
Yes, you can add numerous bank accounts on Flatio if you want and then connect these accounts with specific offers, which is especially useful when…

Legislation

Can I list a property on Flatio even if I'm not the owner?
Yes, you can rent a property out even if you are only a tenant or a property manager. However, it is always necessary to have the written consent of…
Do Flatio rentals need to include local taxes and fees?
NOTE: The following information is for landlords renting in the Czech Republic. Regulations for other countries will vary. In 2020, the local fee for…
How do I calculate the tax for my rental income on Flatio?
You often see stories about renting online and paying taxes in news headlines. You may be afraid that renting through Flatio does take special…
Žaneta from helpdesk
We recommend you only communicate via the Flatio system to avoid any future problems or misunderstandings.
Do I have to register tenants at the Foreign Police?
NOTE: The following information is for landlords renting in the Czech Republic. Regulations for other countries will vary. Yes. Although foreigners…
Legal and tax analysis for Portuguese market
Legal obligations Landlord's Obligations First of all, it is important to mention that the legal system considers, in chapter IV of the Civil Code,…
Legal and tax analysis for the Spanish market
<p>Flatio is a “legal” marketplace for monthly rentals. To reassure landlords, we asked a reputable law firm to do all the necessary legal checks and…

Coronavirus vs. Flatio

Cancelation policy in case of COVID-19 restrictions
Due to the uncertainty surrounding COVID-19 restrictions, which vary around the world and change very frequently, we decided to clarify the…
Daniela from helpdesk
Did you know that our Rental Insurance - Powered by AXA covers a wide range of risks and damages? It includes protection against property damage, loss of future income, damage caused to others, assistance services such as pest control and household appliance repair, and much more!

How to set prices

How do I set the rental amount?
Whether or not a potential tenant chooses your property and makes a reservation request often depends on the rental price. In honesty, lower prices…
Can I set different rental prices for different months?
Of course! On Flatio, you can set different prices for different periods. But please note that the rental price set for the move-in day is applied to…
Can I set different rental prices based on the number of people in the apartment?
No, you cannot. In the current version of the My rentals app, we do not allow landlords to price their rentals differently based on the number of…
Can I offer a better price for longer rentals?
Certainly! On Flatio you can set a percentage discount according to the length of the reservation. This favors longer-term tenants and helps you…
Milan from marketing
Experience a higher level of protection and peace of mind with our StayProtection! Offering unbeatable safety net for tenant issues.
How do I set a discount on my offer?
To draw more potential clients, you can discount the rental price for a limited time. This discount can only be applied by Flatio internally. Contact…
Can I ask the tenant for a refundable deposit?
Stays of less than 180 days  Flatio landlords cannot require a security deposit for stays of less than 180 days (6 months). (Please note that…
How does the deposit payment and settlement work?
Flatio landlords cannot require a security deposit for stays of less than 180 days (6 months). For stays longer than 180 days, the landlord can…
The tenant hasn't paid the refundable deposit I set in My Rentals. What should I do?
If the classic (refundable) deposit isn't paid on the day the lease starts according to the signed agreement (usually the same day as the move-in),…

StayProtection for landlords

What does StayProtection for Landlords include?
StayProtection for Landlords is a package of services offered by Flatio in partnership with AXA to provide landlords with a higher level of…
Are all landlords protected by Flatio? What if a deposit is collected?
At Flatio, we aim to prevent any unfortunate situations. That's why we we teamed up with AXA, a world-renowned multinational insurance company, and…
What is Rental Insurance - Powered by AXA and who can use it?
At Flatio, we want to offer the highest level of security and protection to the landlords who entrust us with their properties. That is why we have…
What does Flatio's Rental Insurance cover and what is excluded?
Flatio's Rental Insurance - Powered by AXA is a part of our StayProtection for Landlords plan which represents a comprehensive protection package of…
Jakub from IT
Did you find any bugs? Do you have any product feedback? Don't hesitate to contact us at [email protected] so we can fix it!
How does Rental Insurance work with home and property insurance?
Flatio's Rental Insurance for Landlords - Powered by AXA is designed to complement, not replace, your personal home or property insurance. Your…
How can I claim Rental Insurance?
Any communication regarding claims of Rental Insurance takes place directly between you and AXA. Their support is available 24/7 to ensure all of…
What can I use the 24/7 emergency line for?
What is the 24/7 emergency line? The 24/7 emergency line is an all-hours service provided by our partner AXA to help landlords resolve various issues…
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