Your stay in this living space will be covered by our StayProtection package with Stay Benefits included! Read more
At Otorongo Apartments, we make sure you feel at home from the very first moment. Upon arrival, you’ll receive:
✅ Personal check-in: We’ll welcome you in person (or provide digital access if preferred) and show you around the apartment and common areas.
☕ Welcome kit: Coffee, tea, bottled water, and local snacks to help you settle in comfortably.
🗺️ Cuenca guide: Our personal tips on where to eat, shop, explore, and work remotely.
📶 Wi-Fi ready: Fast internet with the password clearly provided, ready to use immediately.
🧼 Essential supplies: Fresh linens, towels, toilet paper, soap, and basic cooking utensils already in place.
🌿 Peaceful setting: Enjoy the sound of the river and relax in our garden spaces.
📞 Support on demand: We’re just a message or call away for anything you need. Or if you need inmmediate assistence just ring the bell by the office we have staff on duty 24/7
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Every time you rent through Flatio, you're automatically covered by our StayProtection package.
By booking this living space, you'll also enjoy extended protection in the form of Stay Benefits - a unique offering backed by AXA! Here's what such packaging includes:
Once you send a booking request, the host is notified that you are interested in their listing. From that moment, they have 24 hours to approve or reject your booking.
Hosts are mainly interested in the profile of their guest. Do not forget to fill in all necessary information, add your profile picture, or even make a short video about yourself. Doing that will make you more attractive for the owner and your booking will more likely get approved.
You can take a look at the contract in advance and online with every listing. After you sign it, you will find it in the application My Housing.
While arranging a contract on Flatio, you do not have to worry that it could be disadvantageous for you. Our contracts are made so that we avoid all problems! All of them are the same, used by all the hosts on Flatio.
Twój czas jest cenny. Właśnie dlatego dodaliśmy do naszej platformy opcję wirtualnej wycieczki, abyś mógł zobaczyć niektóre z ofert wynajmu na Flatio w zaciszu własnego domu.
Jeśli wirtualna wycieczka nie jest dostępna dla wybranego zakwaterowania, możesz skontaktować się z wynajmującym i zapytać go, czy jest skłonny osobiście oprowadzić Cię po wynajmowanej jednostce.
W przypadku, gdy wprowadzisz się, a wynajęte mieszkanie nie będzie zgodne z informacjami na Flatio, poinformuj nas o tym jak najszybciej!
Jeśli warunki odstąpienia od umowy zostaną spełnione, a wynajmujący nie będzie w stanie natychmiast naprawić problemu, masz możliwość odstąpienia od umowy najmu z pełnym zwrotem kosztów. Aktywnie pomożemy Ci również znaleźć alternatywne zakwaterowanie i pozostaniemy po Twojej stronie, dopóki wszystko nie zostanie w pełni rozwiązane.
Możesz przeczytać warunki i wszystkie szczegóły dotyczące naszej Gwarancji Wprowadzenia się na stronie w tym artykule w naszym Centrum Pomocy.
How you can cancel a booking varies depending on what stage the booking is in.
Is your booking request still waiting for host approval? Then you can simply cancel it directly from your My Housing web app!
However, suppose the owner has already approved your booking request, and you are no longer interested in it. In that case, you can still cancel the booking before you sign the lease agreement. Just consider that you should do this only in essential cases. Because when the host accepts your booking, the living space is stopped being advertised, and they can lose the chance to rent their property to someone else.
Do you have an approved booking and also a valid agreement? In order to cancel your booking, contact Flatio customer support well in advance of your contract beginning (the specific time and amount of refund depends on the type of cancelation policy).
What will you get?
Tips for traveling as a digital nomad
All the Flatio benefits for free
Special listings for special prices - only for registered people!