Transparency and simplicity. We are the only operator in the market to offer a single lease agreement for everything.
Guarantee of legal certainty. The lease agreements are in full compliance with the laws of the country where the lease is negotiated via Flatio. No matter whether you stay there for one or twelve months.
Online agreement in your language. The basis is an agreement concluded in the language of the place of the lease, but the agreement is always translated into English and the most frequently used languages. The agreement is always signed online, so you can conclude it wherever you are in the world.
Guarantee of a trustworthy presentation of the apartment. With Flatio, you may rest assured the apartment looks exactly as presented. And if, by any chance, the condition of the apartment does not match the description in the listing, we will refund your full rent and fees and give you 7 days of free hotel rooms.
Comfortable extension. Do you want to stay longer in the apartment? No problem. If the owner confirms the apartment is available for you, you will extend the agreement online. Similarly, an agreement may be terminated with a simple 30-day notice, once again, online.
All-inclusive price. The rent includes all services, including Internet connection and utilities, and it is not charged unless it exceeds 15 % of the rent. This saves you a lot of paperwork at the time of the apartment handover.
Zawsze 30 dni do przodu. Niezależnie od tego, czy wprowadzasz się na początku, czy w połowie miesiąca, płacony czynsz zawsze pokrywa 30 dni, które po nim następują. We Flatio "miesiąc" zaczyna się zawsze w momencie wprowadzenia się i nigdy nie będziesz płacił kilku czynszów w tym samym czasie.
Take photos of the apartment. We recommend that you take photos showing the current condition of the apartment on the first and the last day of the lease and send the pictures to us. The photos, along with a signed handover report, will be of great assistance when dealing with any unpleasant situations we hope will never occur.
You can read the full text of the lease agreement
here. The specific version of the lease agreement that applies to you will be displayed right after your booking is approved and your personal data completed.
Strict (30-days)
Experienced host
We promptly filed some of the concerns we noticed with the VIlla (malfunctioning Awnings, broken washing machine, stuck front door, broken clips for screen doors, deck retaining water due to poor drainage, etc.) with Cool Villas; especially the washing machine issue. Due to their negative handling of the issue, we contacted Flatio.com to report our findings. We also gave the benefit of the doubt by NOT accepting a credit from Flatio.com since we enjoyed th e location of the Villa. At this point, we are unsatisfied with the whole experience.
They (Cool Villas) have implied that we are responsible for damaging items, such as the extremely outdated and over-used (broken hinge for the door - which we replaced) Washing Machine. Most of the appliances in the unit are very old, perhaps from the time when the unit was built.
When there was a problem in the unit, their response was to blame/question us. This started with the washing machine's broken door and not spinning clothes properly, and the rep accused me of "breaking the washing machine". The washing machine & other appliances are very old, and heavily used. These issues were never resolved satisfactorily. To the last day I would have to wring out clothing manually and hope they would dry in a reasonable time, due to excess water. The washer would take hours to wash.
A number of times I had to do the laundry outside of the unit at Albufeira Marina's public Lavandaria. We even paid another Lavandaria in Gale to wash/dry our clothes on one occasion.
On one occasion, we could not open the oven door. It was jammed, and we had to wait several days, and then several hours for the technician to take apart the entire oven, and rebuild it with new hinges.
Shortly after we entered the unit, the front door would not open. My husband had to climb through the bathroom window to get into the unit, and, still could not open the door from inside. I had to enter the unit from the side gate and screen doors while waiting for the repair person to come and lube and fix the front door. Cool Villas behaved as if the front-door problem was our fault.
Their negative attitude made us feel uncomfortable contacting them for other issues. We have rented with 3 other providers in Portugal, and have never had an experience like this before.
On Sunday evening, our penultimate day, Cool Villas came over to do a final inspection, and after about 30 minutes declared that everything was fine. Last evening, I received a text accusing me of bleaching some of the bathroom towels, and asking me to pay for damage. I did not have bleach, nor currently know how to identify bleach products in Portugal. We had noticed the a couple of the towels had bleach marks from the beginning, but it wasn't a big deal for us. This indicates their inspections are not thorough, as they should have noticed the towel damage before we arrived.
The Cool Villas' reps are liars, whose default is to blame the guest.
We will be sure to use social media to denounce their behavior.
Beautiful area near many beaches
La Marina
Agréable, residentiel