Transparency and simplicity. We are the only operator in the market to offer a single lease agreement for everything.
Guarantee of legal certainty. The lease agreements are in full compliance with the laws of the country where the lease is negotiated via Flatio. No matter whether you stay there for one or twelve months.
Online agreement in your language. The basis is an agreement concluded in the language of the place of the lease, but the agreement is always translated into English and the most frequently used languages. The agreement is always signed online, so you can conclude it wherever you are in the world.
Guarantee of a trustworthy presentation of the apartment. With Flatio, you may rest assured the apartment looks exactly as presented. And if, by any chance, the condition of the apartment does not match the description in the listing, we will refund your full rent and fees and give you 7 days of free hotel rooms.
Comfortable extension. Do you want to stay longer in the apartment? No problem. If the owner confirms the apartment is available for you, you will extend the agreement online. Similarly, an agreement may be terminated with a simple 30-day notice, once again, online.
All-inclusive price. The rent includes all services, including utilities and Wi-Fi, and it is not charged unless it exceeds 15 % of the rent. This saves you a lot of paperwork at the time of the apartment handover. If a property does not offer Wi-Fi, it is clearly indicated on the listing page.
Zawsze 30 dni do przodu. Niezależnie od tego, czy wprowadzasz się na początku, czy w połowie miesiąca, płacony czynsz zawsze pokrywa 30 dni, które po nim następują. We Flatio "miesiąc" zaczyna się zawsze w momencie wprowadzenia się i nigdy nie będziesz płacił kilku czynszów w tym samym czasie.
Take photos of the apartment. We recommend that you take photos showing the current condition of the apartment on the first and the last day of the lease and send the pictures to us. The photos, along with a signed handover report, will be of great assistance when dealing with any unpleasant situations we hope will never occur.
You can read the full text of the lease agreement
here. The specific version of the lease agreement that applies to you will be displayed right after your booking is approved and your personal data completed.
Move-in Guarantee
Friendly (7-days)
LANDLORD'S REPLY:
We are frankly astonished by this 1.5-star review, as it presents a distorted version of the facts and unfairly questions our professionalism.
From the very first week of their stay, the guests lost the apartment keys, creating a serious inconvenience and a security concern. Despite being away at a wedding, we immediately activated our contacts and arranged for a new set of keys to be delivered within a few hours. This is not negligence — it is prompt and responsible action.
During their stay, there was also a general power outage affecting the entire town. This was entirely beyond our control. Nevertheless, we contacted the local authorities to gather information and kept the guests informed. Once again, we acted proactively and responsibly.
Regarding the heating: the apartment’s heating system was already set to a normal high temperature appropriate for winter conditions. However, this was apparently considered insufficient. As a consequence, the air conditioning system was operated continuously, 24 hours a day, in heating mode. Running such a system non-stop inevitably led to overheating and a noticeable burning smell. This was not due to a malfunction of our heating system, but to the extreme and continuous use of the air conditioning unit.
It is also important to clarify that the apartment is located in a 15th-century historic building, with ceilings up to six meters high. Expecting to maintain a constant indoor temperature of 25°C in such a structure during winter is unrealistic. The attempt to reach that temperature resulted in excessive energy consumption and significant humidity buildup, which ultimately caused mold damage.
For this reason, immediately after the guests’ departure, we had to send professionals to repair the damage. This proved necessary, as the apartment was left in poor condition. The professional cleaning company we hired reported serious hygiene issues, including bed sheets left soiled with a child’s vomit. These are documented facts, not subjective impressions.
We understand that traveling to a new country with a newborn can be stressful. However, stress does not justify damaging a property, misusing equipment, or publicly portraying the hosts as negligent.
We stand by the quality of our property and by the way we handled this situation. Future guests are invited to consider all aspects of what occurred before forming their own judgment.
Pleasant, scenic and picturesque
Salotto Marconi