Book a flat anywhere in the world soon and the next 5-star review might be yours.
When the winter was as cold as it was a back heater is necessary.
Accommodation was actually great, I stayed for my Erasmus, 4 months total.
In the beginning everything went smoothly, good communication.
But later, I learned that the host was applying unlawful control of my privacy, deducting whether people came to my flat to sleep or not and asked for extra unjistified charges. Without talking about the fact he charged me for every furniture.
This made me feel unsafe in this accomodation, while still paying a fair price.
I was in my contractual right to shorten my stay, but the host didn’t accept it and took it badly.
After that he took everything I tried to communicate personnaly or badly and decided not to answer anymore.
I had to contact flatio and communicate trough them only to get somme assistance.
At the end he didn’t want to reimburse anything, flatio had to reimburse me and take actions with the owner.
The flat per se is good, flatio’s service is good. But avoid this host at any cost.
The host was very kind and accommodative. There were a few issues upon move-in, e.g. with the washing machine not working properly, but the host offered to address them promptly -- I guess these things can happen, if previous guests hadn't been using it or didn't report the issue.
HOST'S REPLY:
We are frankly astonished by this 1.5-star review, as it presents a distorted version of the facts and unfairly questions our professionalism.
From the very first week of their stay, the guests lost the apartment keys, creating a serious inconvenience and a security concern. Despite being away at a wedding, we immediately activated our contacts and arranged for a new set of keys to be delivered within a few hours. This is not negligence — it is prompt and responsible action.
During their stay, there was also a general power outage affecting the entire town. This was entirely beyond our control. Nevertheless, we contacted the local authorities to gather information and kept the guests informed. Once again, we acted proactively and responsibly.
Regarding the heating: the apartment’s heating system was already set to a normal high temperature appropriate for winter conditions. However, this was apparently considered insufficient. As a consequence, the air conditioning system was operated continuously, 24 hours a day, in heating mode. Running such a system non-stop inevitably led to overheating and a noticeable burning smell. This was not due to a malfunction of our heating system, but to the extreme and continuous use of the air conditioning unit.
It is also important to clarify that the apartment is located in a 15th-century historic building, with ceilings up to six meters high. Expecting to maintain a constant indoor temperature of 25°C in such a structure during winter is unrealistic. The attempt to reach that temperature resulted in excessive energy consumption and significant humidity buildup, which ultimately caused mold damage.
For this reason, immediately after the guests’ departure, we had to send professionals to repair the damage. This proved necessary, as the apartment was left in poor condition. The professional cleaning company we hired reported serious hygiene issues, including bed sheets left soiled with a child’s vomit. These are documented facts, not subjective impressions.
We understand that traveling to a new country with a newborn can be stressful. However, stress does not justify damaging a property, misusing equipment, or publicly portraying the hosts as negligent.
We stand by the quality of our property and by the way we handled this situation. Future guests are invited to consider all aspects of what occurred before forming their own judgment.
More than €800 for a room in a shared apartment with 3 other people, with just one bathroom, 30 minutes away from the city centre (by public transport), is not worth it.
Additionally, the kitchen is cluttered with unnecessary junk that should be stored elsewhere. With "junk" I mean piles of wooden panels stored even under the kitchen table. The pictures in the listing, obviously, do not show that.
As for the check-in, the owner wasn't there, which is totally fine, but what isn't is that the person she charged with handing me the keys came two hours late, never answered my phone calls and showed me my room still messy.
Clearly, not everything is bad; the room was well equipped with furniture and comfortable. The owner recently replaced the old kitchen furniture; now the fridge is bigger and has freezer storage for everybody.
The neighbourhood isn't touristy at all, so no noise during the night and quite well equipped with supermarkets, restaurants, bakeries and a swimming pool nearby.
Unfortunately, the host gave me the most uncomfortable housing experience in my life.
At first, he was very helpful, he showed me around, even prepared food for me. This behaviour ended when he started being touchy and I declined his two propositions of intimate relationship. He did not let me have a guest in my room for three days, even if, according to the lease, that was my right. When I left the apartment for a week to visit my family, he messaged me wanting to end our contract through flatio, he wanted me to pay him rent in cash instead. When I did not respond to the messages, he kept sending me three to four harmful and unrespectful messages a day; “You dont deserve it. No relationship professional or anything. I will be just waiting the last day for you to leave from my apartment”; “And why do you stay your maximum as one more month anyway!? Dont you have any self respect and self value!” -that’s just an example of texts he sent me. After that, he messaged me saying that I have to move out in three days or he will search through my room with the police. Finally, when I was leaving that place, he threatened me that, if I left him a negative comment on Flatio, he would go to immigration office and report that I stole his address for my residence permit application (in the end, I did not use this adress). I would like to highlight that his only reason for that behaviour was me not responding to his proposition, which seems a little extreme.
Throughout my stay there the host went from adoring me to hatred and complete disrespect towards me. I would not recommend staying there under any circumstances.
However, the flat is not well kept and it was increadibly dirty when I moved in. The landlords expected me to clean the mess of other flatmates and was rude to me when I moved out. To note I left the appartment in better condition then when I arrived, so for me its unclear why they wanted put the responsability of the space messiness on me.
So in general if you are looking for an affordable, central place for a short term I can recommend you staying there. Just be expected to lower your standards of cleaniness and support from the landlord.
One of the bedrooms and the main living room had no lightbulbs, so we often sat in poorly lit rooms at night. Also, the cleaning agent that was used upon our arrival was SO strong, it made a couple of us super nauseous the first night (I don’t fault the owner for this, but it could be nice to use less toxic cleaning supplies moving forward).
Overall, grateful for the location but also it is important to know that there were a lot of homeless people/ drug users in the area which made us feel slightly uncomfortable at some points as they actively followed us and yelled in the streets at different points in the trip.
However, and I'm aware this has nothing to do with Diana or the apartment itself, we had several big cockroaches during the whole stay (every few days) and a lot of baby cockroaches (almost every day) in the apartment's bathroom and kitchen area.
Besides that, we enjoyed our stay.
In the listing, it says "mobile airconditioner" but it is just a standard desk fan in addition to the two wall mounted fans. Needless to say, it was extremely hot in the apartment both in the day and night times.
Other than that, it was a decent apartment if you can get over these things.