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It still seems to be a little unclear during the reservation process of what the obligations/process is. That makes me uncomfortable. I also think that search process could be greatly improved. i.e. global search capacity across the different countries rather than having to go into each individual city/province. So, it is an iterative process and this is a nice first attempt but it needs more refinement to truly service the needs of prospective clients. I think that you could do a lot more testing with "power users" to determine what that should look like. Congrats on a good start though. Paul :)

Too long reservation workflow

Poplatek (provize) za používání stránek Flatio je příliš vysoký.

Everything is excellent !

importante rever a comissão cobrada pela Flatio, no caso do hospede cancelar antes do fim do contrato.

All prefecto, but payment for service were to much.

The service fee is very high!

I did not see a Confirm reservation Button as it has the same color tone as a background

Pokud by ve Flatio pochopili, že s občany České republiky, kteří s českou firmou se sídlem v České republice uzavřeli smlouvu v Českém jazace je potřeba komunikovat v Českém jazyce, potom bych to doporučil každému. Se službou jsem spokojen, ale představa, že všechno zvládne automat je mylná, anebo přinejmenším zdlouhavá a nekomfortní. Nekonečné čekání na osobní kontakt, v případě jakéhokoliv problému, nemluvě o nabídce komunikace v cizí řeči, vede ke značným komplikacím a nedorozuměním.

I'm not sure why I had to fill all the data about my birth date and personal description and who can see that information exactly

iba teraz som si vyvtorila ucet, zatial neviem zhodnotit

špatný model, který neumožňuje prohlídku bytu, takže všechen risk nese platící zákazník, a to ještě platící zákazník musí vyplňovat informace o sobě zatímco pronajímatel o sobe nic nevyplnl, např. kde pracuje a pro koho, na jaké pozici, jaké má pronajímatel důvody to pronajímat, jestli se tam vůbec dá bydlet nebo je to někde na hlavní, zarušené tramvajemi a velkým provozem, a ani nevyplnil proč to pronajímá zrovna přes flatio a ne přes standardní inzerát. Je to velmi rizikové pro kupujícího a není tam vůbec možnost rizikům předejít, např. možnost přijít se podívat na ten byt než se to závazně objedná. Také tam není možnost ani zavolat a zeptat se na imise (hluk, prach, pyly, atp.), takže je to celé postavené na hlavu. Začínám i pochybovat, že vůbec ubytování přes flatio dopadne. Podezírám už dopředu podvodníky pronajímatele, dávající tam jen byty kde se nedá bydlet kvůli imisím hluku, prachu, nebo těkavých látek a je to kupování zajíce v pytli.

Havent used it yet

Malá nabídka bytů.

The percentage of payment is too high compared to other sites.

Very confusing redundant stream of messages and e-mails. Lacking transparency!

My first time I do t have an opinion yet. But your site does not give a map of location or options in filter for parking. I want to search dates in many places to see what's actually available as each time I see 1 by 1 they are not avsable on my dates. So a better search filter and maps of the area would be nice. With room rentals do you have use of kitchen send all families?

A flatio apresenta boa comunicação. Acho que os inquilinos deveriam ser verificados, e em caso de primeiras experiências deveria ser exigida uma caução elevada para prevenir comportamentos impróprios como aconteceu com o meu inquilino.

Use the same exchange rates for every payment. Now the tenant has to guess by himself what the exchange rate is.

Ještě nevíme. Až budeme mít pronajatý byt, dáme vám zpětnou vazbu:-)

Please indicate that prices can varies according to the payment method and that the amount you pay by bank transfert varies depending on the value of the money. Not everyone know that

It was good to inform us about upcoming duties. But you should better communicate this with the landlord since they were not coinciding with the landlord's wishes. That causes a lot of confusion. The landlord was much better organised than you assumed. I was (and am usually) very annoyed by these platforms trying to prevent direct communication between tenant and landlord. It indicates that the platform is less interested in providing good service than with earning money. The contract had to be changed in order to comply with changed arrival dates. Ultimately, I had to solve this directly with the landlord. That was a matter of seconds. But this does not shine a good light on the platform. In general, I do not see the need for such platforms. For getting more customers, more well known platforms like bookings might be much more useful.

Have not been successful with a reservation yet

I would love to have to option to send 1-2 reservation requests without being obliged by all of them. Then, i would also have no issue with paying a service fee to flatio. But like this, I always have to wait if i have a room before trying to get another. That way, it takes so much time to find a good place to stay.