What if the accommodation isn't as described on Flatio or something is wrong?

Are you worried about the property not being as described within the Flatio listing? Don't be! See your safety net for these rare situations.

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• The accommodation isn't as described on Flatio
• The accommodation is very dirty

The accommodation isn't as described on Flatio

It may happen that the accommodation doesn't match the listing description on the Flatio portal (i.e. there are fewer beds in the accommodation/room than indicated in the photos, virtual tour, or description).

If there's a discrepancy that makes it difficult or even impossible to stay in the accommodation, you have the right to not take over the accommodation and withdraw from the lease agreement. 

Here you can read more about our Move-in Guarantee, which is a part of our StayProtection plan provided to every single Flatio tenant.

The accommodation is very dirty

In general, we recommend that you don't take over such an accommodation and proceed as if the accommodation doesn't correspond to the listing description.